Refund policy

🔒 Returns & Refund Policy

At Anna-Kay’s Boutique, we take pride in providing high-quality hair extensions and wigs. Due to the nature of our products, please read our policy carefully before purchasing.

❌ Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns or issue refunds once:

• The hair has been removed from its original packaging.
• The product has been worn, adjusted, combed, brushed, styled, or installed.
• The hair has been dyed, bleached, cut, or chemically treated.
• The lace (closures, frontals, wigs) has been cut, plucked, tinted, glued, or customised in any way.

⚠️ Custom Orders

• All customised wigs and services (bleaching, plucking, colouring, wig making, layers/curls, etc.) are final sale.

🛑 Cancellations & Exchanges

• Orders cannot be cancelled once processing has begun.
• We do not offer exchanges. A new order must be placed if you wish to change your selection.

✅ Faulty or Incorrect Items

• All items are thoroughly inspected before shipping.
• If you receive the wrong product or a manufacturing fault, you must contact us within 48 hours of delivery with photos of the issue.
• Customers are responsible for return shipping costs unless the product is confirmed to be faulty or incorrect.